Business Analyst, Airline Loyalty

About This Role

The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.

More information? Please visit https://www.cognizant.com/consulting

Role Purpose Represent the airline loyalty business, ensuring the selected LMS supports current and future program needs without recreating legacy constraints.

Key Responsibilities Define business and functional requirements across:

• Program structures (B2C, B2B)
• Tiering, benefits, milestones, subscriptions
• Campaigns, offers, partner earn/burn
• Validate use cases and operational scenarios (retro claims, refunds, reversals, exceptions).
• Own functional fit scoring during vendor evaluation.
• Ensure feasibility across customer service, finance, marketing, and partnerships.
• Challenge vendors on configurability vs customization.
• Support implementation by validating solution design against real world operations.

Required Experience & Profile

• 7–10+ years in airline or large scale loyalty program operations/design.
• Hands on exposure to LMS platforms (Comarch, IBS, Amadeus, Salesforce, etc.).
• Strong understanding of billing, settlement, fraud, and customer servicing.
• Able to translate business ambition into executable system requirements.