Brand & Web Operations Manager

In your first 6 months

A company-wide intake process is live, and requests arrive briefed and scoped

SLAs are defined by work type and tracked

Workload across the team is visible, balanced, and planned ahead

Bynder is audited and reorganized, with clear taxonomy and governance

Regular reporting reaches leadership on a predictable cadence

In your first 12 months

SLA adherence is consistently high, and turnaround times are measurably shorter

Throughput has increased without adding proportional headcount or spend

AI-assisted workflows are embedded in day-to-day production

Spend is tracked accurately, with no surprises at month, quarter, or year end

Brand workstreams for Momentum and Exchange run on plan

Teams across the company find and use approved assets in Bynder without needing help

5–8 years of experience in creative operations, marketing operations, or agency production and traffic, ideally in B2B technology or SaaS

A track record of building intake, workflow, and SLA systems from scratch and getting people to actually use them

Deep, hands-on fluency with generative AI tools, and a habit of finding new ways to apply them to real production work

Experience managing freelancers, agencies, and vendors, including SOWs and rate negotiation

Experience administering a DAM, with a working grasp of taxonomy, metadata, and usage rights

Comfort tracking budgets and compiling reporting for senior leadership

Experience supporting large-scale events or complex, multi-team initiatives

The confidence to say no, or not yet, to stakeholders at any level while keeping those relationships strong

Clear, concise communication and a bias for simplicity over process for its own sake

Why Join Manhattan?

Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.

Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.

Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.

Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.

Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally.

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Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.