Branch Supervisor - Almana Exchange
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About the Role
A Branch Supervisor is sought to oversee daily operations at the Almana Exchange branch, ensuring exceptional customer service and team support. This role requires supervision of staff, transaction handling, and compliance with company policies and regulations to achieve business targets.
Key Skills for This Role
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Job Summary
We are looking for a Branch Supervisor to oversee daily operations of the exchange branch, ensure smooth customer service, and support the team in achieving business targets.
The role involves supervising staff, handling transactions, and maintaining compliance with company policies and regulatory requirements.
Key Responsibilities
- Supervise day-to-day branch operations and ensure efficient service delivery
- Monitor cash handling, remittance, and foreign exchange transactions
- Ensure compliance with internal policies, AML regulations, and Central Bank guidelines
- Support and guide branch staff to achieve sales and service targets
- Handle customer inquiries, complaints, and escalations professionally
- Maintain accurate records and reporting of branch activities
- Ensure proper cash balancing and control at all times
- Coordinate with head office on operational and compliance matters
Requirements
- Bachelor’s degree in Business Administration, Finance, or related field
- Minimum 3–5 years of experience in exchange, banking, or financial services
- Prior supervisory experience is preferred
- Strong knowledge of remittance and foreign exchange operations
- Good understanding of AML/KYC regulations
- Strong communication and customer service skills
- Ability to lead a team and work under pressure
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