Branch Supervisor

Role overview

Operations and compliance

• Oversee daily branch and front-desk operations and company standards.
• Manage staff schedules and attendance, ensure shift coverage, and ensure timely opening and closing.
• Maintain an organized, clean, and well-stocked facility and optimize appointment scheduling.
• Ensure DHA regulations, permits, hygiene, sanitation, licensing, and operational requirements are met.
• Conduct audits and inspections, address non-compliance, and implement regulatory changes.
• Ensure therapists and staff maintain applicable DHA licenses and certifications.

Clients, sales, and staff

• Deliver strong client service and handle inquiries and complaints professionally and promptly.
• Improve client retention and satisfaction; monitor feedback and Google reviews and take corrective action.
• Drive retail and service sales and ensure staff understand treatments, products, and promotions.
• Train and motivate staff to meet sales and performance targets; monitor results and identify local marketing opportunities.
• Supervise therapists and support staff, conduct meetings and briefings, and provide coaching, feedback, and training.
• Handle discipline and conflict resolution and uphold grooming, uniform, and conduct standards.

Inventory and reporting

• Manage inventory availability, product usage, ordering, replenishment, stock records, and wastage.
• Track revenue, client retention, staff productivity, and other performance metrics.
• Ensure accurate daily cash handling and financial transactions.
• Coordinate petty cash and cost control with finance while maintaining service quality.

Qualifications and experience

• At least 3–5 years of supervisory experience in a beauty, wellness, or medical aesthetics center.
• Diploma in Beauty Therapy, Business Administration, or a related field preferred.
• Strong understanding of DHA regulations for salons and wellness centers.
• Ability to implement and enforce hygiene, health, and safety protocols.
• Strong leadership, communication, and customer-service skills.
• Sales-driven with a proven track record in revenue generation.
• Able to handle operational challenges and solve problems.
• Proficiency in scheduling and CRM systems.

Performance measures

Schedule

• 48 hours per week over five days; schedule is based on operational needs.
• Wednesday and Thursday are listed as days off, subject to change.

Pay

• AED 6,000–7,000 per month, with performance-based incentives also described as part of compensation.

Workplace

• Work location is in person.
• The role is associated with the Mirdif branch.