About This Role
Job Purpose JOB DESCRIPTION Manage branch service functions by delivering exceptional customer experiences, promoting cross-selling opportunities, and ensuring compliance with service standards and operational controls.
Core Accountabilities
- Execute branch tasks related to new business with accuracy and timeliness, ensuring excellent customer experience.
- Promote and sell appropriate financial products to meet assigned sales targets.
- Provide expert guidance and information to customers while upholding the Staff Code of Conduct.
- Perform additional duties as assigned by the Line Manager to support branch operations.
- Adhere to Business Continuity Management (BCM) protocols and undergo relevant training.
- Foster relationships with internal departments and customers to support business objectives.
- Strict compliance to the Branch Governance Charter and service standards.
- Follow Operating Procedures and ensure consistent orientation to them.
- Deliver assigned sales tasks with precision and within set timelines, ensuring excellent customer service.
- Support branch operations under the supervision of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
- Maintain professionalism and provide excellent customer experience.
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