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Branch Operations Manager| Mayiladuthurai

CSB Career Site
Mayiladuthurai, IND
Full-time
Manager · 3–9 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Experience: 3 to 9 years (branch ops)
  • Qualifications: Graduate; Banking certifications preferred
  • Certifications: Preferred - JAIIB/CAIIB
  • 3 to 9 years (branch ops)

Responsibilities

  • Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
  • Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
  • Ensure accurate account opening/KYC with CKYC uploads and documentation quality
  • Track service metrics (TAT, FTR, complaints) and implement RCA‐based fixes
  • Prepare for audits/inspections; maintain records and resolve observations on time
  • Cross‐sell insurance/investments and activate digital banking for all new customers
  • Train frontline on process updates and compliance requirements
  • Inventory management of customer Deliverables and gold loan packets.

Preferred Qualifications

  • Graduate; Banking certifications preferred
  • Certifications: Preferred - JAIIB/CAIIB

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