Branch Operations Manager
Skills
About This Role
Overview
Operation Manager – Luxury Car Body Shop Garage:
Candidates with luxury automotive industry experience in the UAE will be given preference.
About Us
We are a premium luxury car body shop and automotive repair center in Dubai, specializing in high-end vehicle body repair, paint restoration, detailing, and accident repair services for luxury and exotic brands.
We are seeking an experienced and results-driven Operation Manager to oversee daily workshop operations, ensure exceptional customer service, and maintain the highest standards of quality and efficiency.
Key Responsibilities
- Manage the day-to-day operations of the luxury car body shop and workshop.
- Supervise workshop staff including technicians, painters, estimators, and service advisors.
- Ensure repair jobs are completed on time, within budget, and according to manufacturer and quality standards.
- Monitor workflow, productivity, and workshop performance KPIs.
- Coordinate with insurance companies, suppliers, and customers regarding repairs and approvals.
- Maintain high levels of customer satisfaction and handle escalated customer concerns professionally.
- Implement operational procedures, safety standards, and quality control measures.
- Oversee inventory management, procurement of parts/materials, and vendor relationships.
- Prepare operational reports and provide management with performance updates.
- Ensure compliance with UAE regulations, health & safety policies, and company procedures.
- Drive business growth by improving operational efficiency and customer retention.
Requirements
- Minimum 5+ years of experience as an Operations Manager or Workshop Manager in a luxury car body shop, dealership, or automotive service center.
- Strong knowledge of luxury and exotic vehicle brands, body repair processes, paint systems, and insurance claims handling.
- Proven leadership and team management experience in the automotive industry.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Experience using workshop management systems and operational reporting tools.
- Knowledge of UAE automotive market and customer service standards preferred.
- Valid UAE driving license is an advantage.
- English fluency required; Arabic is a plus.
Experience
working with luxury brands such as:
• Rolls-Royce Motor Cars
- Bentley Motors
- Ferrari
- Lamborghini
- Mercedes-Benz
- BMW
- Porsche
- Interested Candidates please share Detailed Profile to our e mail id- hr@carvogue.com or watsapp: +971526635029
- Pay: AED8,000.00 - AED12,000.00 per month
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