Branch Manager / Store Supervisor – Electronics Retail | Al Ain

Role overview

Store operations and sales

• Manage daily store operations, presentation, opening and closing, employee attendance, duties, and compliance; coordinate branch needs with Head Office.
• Own monthly sales targets, improve revenue and profitability, monitor staff and category performance, and respond to customer and competitor trends.
• Train staff in upselling, cross-selling, product knowledge, customer needs, and sales techniques; promote add-ons, bundles, and warranties.
• Handle escalated customer complaints involving products, pricing, warranties, repairs, returns, refunds, or employee behavior.

Marketing, inventory, and reporting

• Coordinate local promotions, influencer visits, demonstrations, campaigns, and product readiness with Head Office marketing.
• Ensure fresh daily social media content, including product photos and short promotional videos; coordinate Instagram, TikTok, and other company-account content.
• Monitor sales and inventory, ensure stock accuracy and availability, coordinate replenishment, investigate discrepancies, and address slow-moving items.
• Forecast seasonal demand and prepare inventory for holidays, promotions, and peak sales periods.
• Submit daily and weekly reports on sales, staff performance, stock, marketing activity, and improvement opportunities.

Mandatory requirements

• 3–5 years of retail sales, store supervision, or branch management experience; ability to manage employees and daily retail operations.
• Strong sales skills, including upselling, cross-selling, and target achievement; experience with stock management, replenishment, and inventory control.
• Able to independently handle customer complaints and employee-related problems; strong leadership, decision-making, organization, and problem-solving.
• Good knowledge of social media platforms and willingness to create daily product content; able to coordinate with marketing teams and influencers.
• Computer skills including Excel, POS systems, and sales reporting; willing to work full-time at the Al Ain branch.

Preferred qualifications

• Electronics, mobile phone, gaming, or home appliance retail experience; UAE retail experience; knowledge of Al Ain customers and local market trends.
• Arabic and English communication skills; experience with seasonal demand forecasting, inventory planning, influencer marketing, or social media promotions.
• A record of increasing store sales and improving employee performance.

Workplace

• Full-time, on-site position at the Al Ain branch.
• Shortlisted candidates will attend a face-to-face interview at the Head Office in Sharjah.

Compensation

• Pay starts at AED 3,000 per month.

About the company