Branch Manager - Pet Store

Job Summary

Key Responsibilities:

• Supervise and manage the day-to-day operations of Luca Park.
• Ensure high standards of hygiene, safety, and guest experience in all areas.
• Lead, train, and motivate team members to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and care.
• Oversee cash handling, inventory control, and daily reporting.
• Coordinate with the operations and marketing teams for promotions and events.
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies.
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
• Monitor employee performance and schedule shifts efficiently.
• Ensure compliance with company policies, health, and safety regulations.

Education & Experience

Skills & Competencies

Benefits

• At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being.
• Benefits We Offer: ✨ Competitive salary packages ✨ Housing allowance and transportation support ✨ Medical insurance coverage ✨ Staff discounts on services and products ✨ Fun, inclusive, and pet-friendly work environment ✨ Unique experience working with dogs and themed entertainment concepts ✨ Career development and internal growth opportunities ✨ Be part of Saudi Arabia’s first and most successful dog entertainment brand
• Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾

Qualifications

• 2-4 years experience in a retail environment (eg. pet-store, veterinarian practice etc).
• Relevant diploma in management.
• Knowledge of pet safety, dog behavior, or dog park operations.
• Familiarity with POS systems, inventory management tools, or operations software.
• Passionate about pets, especially dogs.
• Energetic, proactive, and hands-on.
• Responsible and dependable.
• Team player with a service-oriented mindset.
• Skills & Competencies
• Strong leadership, communication, and people management skills.
• Fluent in English and Arabic (spoken and written).
• Excellent organizational and problem-solving abilities with a customer-first attitude.
• Able to multitask, prioritize, and remain calm in fast-paced environments.
• Skilled in managing schedules, budgets, inventory, and vendor relations.
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
• Basic knowledge of Microsoft Office or Google Workspace.