Boutique Manager
Role Overview
Lead and manage salon operations, sales performance, client development, and team effectiveness while delivering a luxury client experience and meeting brand standards.
The manager is accountable for commercial objectives, team development, and operational excellence.
Key Skills for This Role
Full Job Posting
Role purpose
Lead and manage salon operations, sales performance, client development, and team effectiveness while delivering a luxury client experience and meeting brand standards.
The manager is accountable for commercial objectives, team development, and operational excellence.
Commercial performance and client development
- Achieve sales and profitability objectives; develop action plans and monitor sales, conversion, average transaction value, client acquisition, and other commercial KPIs.
- Analyze performance reports, identify market opportunities, and implement corrective actions and growth strategies.
- Build relationships with VIP and high-net-worth clients; lead clienteling, acquisition, retention, and repeat-business initiatives.
- Oversee CRM use and accurate client records; support salon events, private appointments, and customer engagement.
Team and salon operations
- Lead, coach, and develop team members; set objectives, monitor performance, conduct reviews, and support recruitment, onboarding, training, and succession planning.
- Manage daily salon operations, operational procedures, internal controls, presentation, visual merchandising, housekeeping, inventory, and opening and closing procedures.
- Safeguard assets, inventory, and confidential information; monitor operational risks and comply with security and audit requirements.
- Prepare performance reports, analyze sales trends and customer insights, update management, and support budgeting and forecasting.
- Allocate resources, assign responsibilities, make delegated operational decisions, and escalate exceptional pricing or discount decisions.
Recruitment data duties in source
The description also lists maintaining a candidate talent pool, recording candidate information in recruitment systems, tracking recruitment activities, and reporting on candidate pipeline quality.
Qualifications and experience
- 7–10 years’ experience in luxury retail, jewelry, watches, or premium retail environments.
- At least two years in a leadership position and strong commercial and people-management experience.
- Fluent English; Arabic is preferred.
- Proficiency in CRM systems, Microsoft Office, and retail reporting tools.
- Bachelor’s degree preferred.
Competencies
- Leadership, coaching and development, decision-making, and accountability.
- Sales management, business development, clienteling, and luxury retail excellence.
- Retail operations, inventory management, compliance and controls, and performance analysis.
Performance measures
Commercial measures include sales achievement and growth, conversion rate, average transaction value, and units per transaction.
Client measures include new client acquisition, CRM data completeness, repeat-client rate, VIP retention, and clienteling activity.
Team and operations measures include team performance, retention, training, inventory accuracy, audit compliance, and salon standards.
Customer experience measures include satisfaction, complaint resolution, and service quality.
Working relationships and challenges
Works with brand, retail, operations, vault, HR, and finance colleagues, and with clients, VIP customers, mall management, and brand representatives.
Key challenges include achieving commercial targets while maintaining luxury service, developing client relationships and talent, and sustaining operational excellence and compliance.
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