Booking Agent / Customer Service Representative

About This Role

We are looking for a detail-oriented and customer-focused Booking Agent / Customer Service Representative to handle reservations, assist customers with inquiries, and ensure a smooth booking experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in person
• Manage bookings, reservations, and cancellations accurately
• Provide information about services, pricing, and availability
• Resolve customer complaints and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams to ensure seamless service delivery
• Upsell or cross-sell relevant services when appropriate
• Follow company policies and service standards

Required Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Proven experience in customer service or booking/reservations roles
• Strong verbal and written communication skills
• Proficiency in MS Office and booking/CRM systems
• Ability to multitask and work in a fast-paced environment
• Good organizational and time management skills

Job Type: Full-time

Pay: AED5,700.00 - AED5,778.00 per month

Work Location: In person