Bill Collector | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
As a Bill Collector at Al-Futtaim Automotive, you will play a crucial role in managing outstanding receivables by engaging with customers and resolving payment issues. Your efforts will directly impact cash flow management and enhance customer relationships, ensuring timely collections and reducing overdue balances.
Key Skills for This Role
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Overview
of the Role
The Bill Collector is responsible for ensuring timely collection of outstanding receivables by maintaining consistent communication with customers, resolving payment issues, and supporting cash flow management.
The role plays a key part in reducing overdue balances, improving collection efficiency, and maintaining positive customer relationships.
Collections & Follow-Up
- Contact customers via phone and email to collect overdue payments.
- Follow up on outstanding invoices and maintain collection schedules.
- Ensure timely collection in line with company targets.
Customer Communication & Negotiation
- Negotiate payment plans with customers when required.
- Handle difficult conversations professionally and maintain relationships.
- Address customer concerns and ensure clarity on payment obligations.
Dispute Resolution
- Assist in resolving billing disputes with customers.
- Coordinate with internal teams to validate and resolve issues.
- Ensure disputes are closed in a timely manner.
Reporting & Documentation
- Record all communications and update customer accounts.
- Provide regular updates on collection status and aging reports.
- Maintain accurate and up-to-date records.
Escalation & Coordination
- Escalate complex or high-risk cases to the Credit Manager.
- Work closely with finance and credit teams.
- Support initiatives to improve collection performance.
Required Skills to Be Successful
- Strong communication and negotiation skills
- Ability to handle difficult conversations professionally
- Persistence and follow-up discipline
- Good organizational and time management skills
- Attention to detail
- Basic knowledge of financial processes
What Qualifies You for the Role
- High school diploma or Bachelor’s degree preferred
- 1–3 years of experience in collections, accounts receivable, or customer service
- Experience handling customer payments or billing queries
- Basic knowledge of accounting or ERP systems (e.g., SAP is a plus)
- Strong interpersonal skills
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