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Bilingual Customer Solutions Representative (Spanish) - Hybrid

The Restaurant Store
Lancaster, USA
Full-time
Entry
Hybrid
Discovered 4 weeks ago
Microsoft Teams

Full Job Posting

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Job Location

  • Hybrid: Some in-person work required. 2209 Old Philadelphia Pike, Lancaster, PA 17602
  • We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

  • As a Bilingual Customer Service Representative, you will:
  • Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
  • Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
  • Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Be willing to remain flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell
  • Guide customers through the website, while providing online shopping assistance and product help

Physical Requirements

  • Work is performed while sitting/standing and interfacing with a personal computer.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires occasional bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Experience

A college degree or work experience in a related field is preferred

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

We are looking for driven, motivated candidates who

Show passion for helping people sustain and grow their restaurant business

Demonstrate the ability to learn and problem solve while handling multiple priorities

Can work well independently or as part of a cohesive team

Have a strong work ethic

Provide excellent communication

Bring ambition to excel at one of PA's fastest-growing companies

Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.

About The Restaurant Store

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Company Page

Benefits

  • Medical
  • Vision
  • Dental
  • PTO
  • Paid Maternity Leave
  • Paid Parental Leave
  • Life Insurance
  • Disability
  • Dependent Care FSA
  • 401(k) matching
  • Employee Assistance Program
  • Wellness Incentives
  • Company Discounts
  • AT&T & Verizon Discount
  • Bonus Opportunities
  • Accident Insurance
  • Critical Illness Insurance
  • Adoption Assistance

Available at HQ locations only

  • On-Site Fitness Centers
  • Dog-friendly Offices

Protect Yourself from Fraud

Interviews are scheduled via email, and job offers will only follow a face-to-face interview (either via Microsoft Teams or in-person). Email communications will originate from an @clarkinc.biz email address or another Clark Companies domain. If you have questions or concerns about the legitimacy of an interview or job offer, please reach out to us at [email protected] .

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