Bilingual BDC Representative

Business Development Center Representative

Responsibilities

• Take incoming calls and gather accurate customer information to create a database for continual follow-up and retention
• Manage internet leads and follow a dedicated process to turn leads into appointments
• Utilize computer skills within our internet department to increase appointments, sales and customer retention.
• Utilize phone skills to set solid appointments with daily customer call-ins, and outbound appointment leads.
• Other duties as assigned.

Requirements

• Bilingual (English/Spanish)
• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and tone of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills
• Must be able to sit for extended periods of time.

Proficiency Standards

Hiring Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.