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Benefit Programs Specialist I/II
Virginia Department of Social Services
Orange, USA
Full-time
Mid
Onsite
Discovered 4 days ago
Full Job Posting
Skills-
- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Education and Experience-
- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Minimum Qualifications: Working knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
- Working knowledge of practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits using regulations and guidelines.
- Experience providing customer service to the public including the ability to interview and gather information.
- Skill in operating a personal computer and the associated office and agency software to research, scan and retrieve data, create and manipulate reports to establish, process, and maintain case records.
- High school diploma supplemented with experience in benefit programs and completion of required Benefit Programs training or any equivalent combination of training which provides the required knowledge, skills, and abilities.
- Skill in operating a personal computer and the associated office and agency software.
- Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
- Working knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Preferred Qualifications:
- Experience in benefit programs evaluating and processing SNAP, and Medicaid cases.
- Experience with VaCMS, MMIS, or any VDSS agency related software programs.
- Experience working with populations with limited English proficiency.
- Bilingual in English and Spanish preferred.
- Experience working effectively and successfully within a team.
- Special Requirements: Applicants will be subject to a Criminal History Background search, Central Registry search and DMV/driving record check. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
- All offers of employment are contingent upon satisfactory results of the required checks and screenings.
- Driving record and valid license must be submitted before actual start date if being considered for employment.
- Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
- Employee must be willing to assist Family Services with care of high acuity foster care youth.
About Virginia Department of Social Services
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