Bellman cum Driver - 5-Star Luxury Hotel - Saudi Arabia

Overview

Key Responsibilities

• Welcome and assist guests upon arrival and departure with a warm and professional approach.
• Handle guest luggage, including loading, unloading, and safe delivery to guest rooms.
• Escort guests to rooms and provide information about hotel facilities, services, and amenities.
• Assist guests with transportation arrangements and coordinate airport transfers, hotel transfers, and local transportation.
• Drive hotel vehicles safely and professionally while following traffic regulations and company policies.
• Maintain cleanliness, appearance, and readiness of hotel vehicles at all times.
• Conduct routine vehicle checks and report any maintenance issues immediately.
• Ensure timely pick-up and drop-off services for guests, VIPs, and hotel management when required.
• Provide excellent customer service and respond promptly to guest requests.
• Maintain knowledge of hotel facilities, local attractions, routes, and transportation options.
• Assist the Concierge and Front Office teams during busy periods.
• Maintain proper records of vehicle usage, mileage, and daily trips.
• Follow hotel grooming, uniform, safety, and service standards at all times.

Requirements

• Minimum 2-3 years of experience as a Bellman, Driver, Concierge Assistant, or Guest Service role in a luxury hotel/hospitality environment.
• Previous experience handling hotel guests, VIPs, and executive transportation is preferred.
• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Valid driving license with a clean driving record.
• Good knowledge of local routes, landmarks, and transportation services.
• Strong guest service, communication, and interpersonal skills.
• Professional appearance with excellent grooming standards.
• Ability to handle luggage and perform physical tasks when required.
• Flexible to work shifts, weekends, and holidays.
• Good English communication skills; additional languages are an advantage.
• Experience in a 5-star hotel/resort environment and knowledge of luxury service standards is preferred.

Benefits