Bellman Captain

Company Description

Job Summary

Key Responsibilities

• Supervise and coordinate the daily activities of Bellmen and Doormen.
• Welcome guests upon arrival and ensure a smooth check-in experience.
• Oversee luggage handling, storage, delivery, and retrieval in a safe and efficient manner.
• Assist guests with transportation arrangements, valet services, and local information.
• Ensure prompt response to guest requests and inquiries.
• Maintain accurate records of luggage storage and guest deliveries.
• Train, coach, and evaluate bell staff to ensure service standards are met.
• Monitor staff schedules, attendance, and performance.
• Coordinate with Front Office, Concierge, Housekeeping, and Security departments.
• Handle guest complaints professionally and escalate issues when necessary.
• Ensure cleanliness and organization of the bell desk, lobby, and luggage storage areas.
• Follow hotel policies, safety procedures, and service standards.

Qualifications

• Previous hospitality or customer service experience is an advantage.
• Fluent in English with good verbal communication skills.
• Strong communication and interpersonal skills.
• Ability to safely lift, carry, and transport heavy luggage.
• Professional appearance and positive attitude.
• Basic knowledge of local attractions and transportation services.
• Ability to work flexible schedules, including weekends and public holidays.
• **Additional Information** **Why Join Radisson Hotel Group?**
• **Live the Magic of Hospitality -** Be part of a team that creates **exceptional experiences and memorable moments** every day.
• Let your **Yes I Can!** spirit shine as you bring hospitality to life.
• **Build a Great Career -** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.
• **Experience the Team Spirit -** Join a workplace that’s **inclusive, fun, and meaningful**.
• We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.
• **Lead with Your Ambition -** Your ideas, passion and drive matter!
• We empower you to **make a difference**—in hospitality, your community and beyond.
• **Enjoy Global & Local Perks -** No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
• Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• **Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.
• Apply now and let’s make every moment matter.
• We welcome applicants from all **backgrounds, abilities, and experiences**.
• If you need any adjustments during the application process, please let us know.