Bell Desk Supervisor
About the Role
As a Bell Desk Supervisor, you’re not just leading a team in ensuring seamless guest arrivals and departures – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Responsibilities
- Here's what you'll do during a typical day:
- Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
- Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures
- Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
- Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
- Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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