Behavioral Health Records Specialist (Remote)
Key Skills for This Role
Full Job Posting
What You Will Do
- Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness.
- Appropriately Record Telephone encounters via EHR system
- Obtain Medical release as needed for patient requested forms
- Schedule and confirm appointments for patients if applicable
- Collect co-pays or fees for service
- Complete knowledge of EHR including updating pharmacy information for patients
- Faxing info from EHR
- Obtain and Scan required documents into EHR
- Complete knowledge of registering patients
- Update patient information in the EHR and prescribing system
- Document and communicate with providers about assessment results and hospital records.
- Respond appropriately to agitated or disgruntled patients
- Learn the aspects of compliance in the company by completing all mandatory compliance training.
- The ability to maintain friendly, cordial relations with all employees.
- The ability to build and maintain friendly, cordial relations with patients.
- The ability to build and maintain friendly, cordial relations with pharmacies, referral sources and members of the professional community.
- The ability to maintain a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with patients, co-workers, and managers.
- The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
- Ability to comply with Company standards of operations.
- The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.
- Education: High School Diploma or GED
- AND
Experience
At least 2 years of experience in records department, front desk, or as office assistant
Healthcare experience in Medical or Behavioral Health preferred
Strong customer service experience
Excellent Verbal communication skills
Proven ability to Multi-Task
Problem Solving and critical thinking skills a plus
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).
Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.
About Fast Pace Health
Network of urgent care and primary care clinics.
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