BDC Associate

Jaguar Land Rover Orland Park is experiencing growing customer traffic and increasing opportunities, and we're looking for an energetic, professional, and results-driven Sales BDC Representative to join our team.

This is an opportunity to become an important part of a growing luxury automotive organization representing Jaguar and Land Rover.

We are looking for someone who understands that the BDC is much more than answering phones and sending emails. You are often the first impression of our dealership.

Your job is to create a professional, personalized experience that gets customers excited about working with us and ultimately brings them into the showroom.

Respond quickly and professionally to incoming internet, phone, and digital sales leads

Make outbound calls, texts, and emails to prospective customers

Set quality appointments for the sales team

Confirm and reconfirm appointments to maximize showroom traffic

Follow up consistently with unsold prospects and previous customers

Maintain accurate notes, tasks, and follow-up activity in the CRM

Work closely with Sales Managers and Sales Consultants to maximize every opportunity

Identify customer needs and communicate relevant vehicle information

Respond to customer questions and overcome objections professionally

Follow established BDC processes and daily activity expectations

Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity

Help create a seamless transition from the BDC to the showroom sales team

Track appointments, shows, sold customers, and other key performance metrics

At Jaguar Land Rover Orland Park, our customers expect a different experience.

Whether a customer is shopping for a Range Rover, Defender, Discovery, or Jaguar, the experience should feel professional and personalized from the very first phone call, text message, or email.

We are looking for someone who can communicate with confidence while maintaining the level of professionalism expected from a luxury automotive dealership.

You don't need to be a luxury automotive expert on day one.

However, you need to understand the importance of professionalism, responsiveness, attention to detail, and exceptional customer service.

We would especially like to speak with candidates who have experience in:

Automotive BDC

Internet sales

Luxury automotive sales

Customer service

Appointment setting

Call centers

High-end retail or hospitality

However, the right attitude, work ethic, communication skills, and desire to succeed can be just as important as previous automotive experience.

Have excellent verbal and written communication skills

Be comfortable making a high volume of outbound calls

Be persistent without being pushy

Be highly organized and able to manage multiple customers

Have strong follow-up habits

Be comfortable using CRM and computer systems

Be motivated by measurable goals

Be professional, energetic, and positive

Take ownership of their customers and opportunities

Be comfortable working in a fast-paced environment

Understand that consistent activity creates results

Our BDC team is expected to create opportunities for our sales team every day.

Success means:

More conversations. More appointments. More appointments shown. More showroom traffic. More sold customers. Better customer experiences.

We will provide the tools, processes, training, and management support. You bring the effort, attitude, and follow-through.

Growing customer and internet traffic

Opportunity to join an expanding BDC team

Represent two world-renowned luxury automotive brands

Professional dealership environment

Strong product lineup

CRM and digital sales tools

Ongoing training and coaching

Clear performance expectations

Opportunity for advancement within the dealership

Competitive compensation and performance-based earning potential

Supportive management team focused on growth

We are adding to our BDC team because the business is growing.

We need someone who wants to be part of that growth—not someone who simply wants to answer phones and wait for the next lead.

If you're energetic, competitive, organized, professional, and enjoy talking to people, this could be the opportunity you've been looking for.