Bank Teller

A detailed list of job duties includes (but is not limited to):

Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer

Provides superior customer service through conversation to identify client needs, in person and over the phone.

Promotes the bank’s products and services through beneficial customer conversations to help the customer meet their financial needs.

Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders

Aids customers in managing and optimizing their bank accounts and other products.

Maintains the highest level of confidentiality with all information obtained.

Performs as a team member in allocating and coordinating the workflow.

Contributes to the fulfillment of branch and company objectives and goals.

Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers

Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.

Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Full-time.

Non-exempt.

Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

High school diploma/GED equivalent.

1 year experience successfully providing excellent customer service in a fast-paced environment.

Ability to manage multiple priorities daily

Ability to maintain confidentiality with customer information

Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired

Ability to work in a team environment

Work Environment: This job operates in a branch office setting and routinely uses standard office equipment such as computers, phones, and multifunction printer/scanner/copier devices. In addition to standard office equipment, this role also uses cash and coin counters and, in some cases, a teller cash recycler. The position requires the ability to stand, walk, and move throughout the office or branch environment for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment. Frequent use of standard office equipment and extended periods of viewing computer screens and reviewing detailed information are required. The role also requires manual dexterity, the ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin/currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.