Back Office/Application Engineer

You'll create impact by delivering advanced technical solutions that ensure optimal pump system performance and elevate the customer experience across diverse applications.

Your main responsibilities include:

Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection for complex customer inquiries.

Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications and engineering calculations.

Handle escalated inquiries and quotations across multiple channels including phone, email, live chat, and instant messaging.

Identify business opportunities and hand over leads to external sales while implementing value-added services to strengthen customer relationships.

Provide technical guidance and solutions for heat exchanger and accessories quotations, supporting other team members.

Above all, you are a technically skilled problem solver with strong customer engagement instincts, solid pump and pumping systems knowledge, and the ability to juggle multiple complex challenges while building trusted relationships with internal and external stakeholders. We would also imagine that you have:

A bachelor’s degree in engineering or equivalent with 3+ years of relevant experience.

Fundamental product and application knowledge of pumps, control panels, motors, variable speed drives, and pump accessories.

Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications.

Excellent written and spoken English with strong communication and relationship-building skills.

It is a plus if you also have:

Application engineering experience in the pump industry.

Previous experience in a customer service or technical support environment.

Proven ability to anticipate customer needs and proactively deliver solutions.

We care! Day to day, you can look forward to:

A working environment built around your needs, with flexible hours, home working opportunities and parental support.

Annual bonuses, health insurance and a strong focus on well-being activities.

Three days' additional paid leave for volunteering in your community.

Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $73,100 – 112,100. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Brookshire, TX.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or YouTube . Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [email protected]. We are committed to providing a fair and accessible hiring process.

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Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States

Contract Type: Full-Time

Employment Type: Regular

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Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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