Automotive Service Advisor

What We Offer:

• Competitive pay plan with a career path that offers financial growth opportunities. Income opportunity is commission-based: $80,000 - $ 100,000 annually!
• Flexible schedule with paid time off that accrues from day one of employment
• Recognition programs & awards are part of the culture that rewards excellence and high-performance
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement of up to $75.00 per month
• Employee discounts
• Fun team atmosphere
• Position Overview:
• A Service Advisor initiates automotive service and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage and identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you'll be responsible for ensuring every customer has a positive, lasting experience with Berlin City Auto Group. Pay Range: $100,000- $110,000 annually
• Who You Are:
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning
• Essential Functions:
• Provide every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage after a complete assessment is completed on the vehicle.
• Provide customers authorization timely for additional repairs that may be needed before the repairs are completed.
• Establish a realistic and specific time promise (including waiters) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability. Workload should not create carryovers, nor should the production group run out of work.

Requirements:

• You have a minimum of one year prior automotive experience
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning
• Provide every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage after a complete assessment is completed on the vehicle.
• Provide customers authorization timely for additional repairs that may be needed before the repairs are completed.
• Establish a realistic and specific time promise (including waiters) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability. Workload should not create carryovers, nor should the production group run out of work.

Who We Are:

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.