Automotive Service Advisor

What We Offer:

• Flexible schedule with paid time off that accrues from day one of employment
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement up to $75 per month
• Tuition reimbursement toward automotive education and career development
• Recognition programs and performance-based awards
• Uniforms provided
• Employee discounts
• Fun, team-oriented culture with opportunities for growth and advancement

Position Overview:

What You’ll Do:

Who You Are:

• You are highly organized with strong communication and follow-up skills
• You work well under pressure while maintaining a positive, professional attitude
• You enjoy working with both people and processes in a fast-paced environment
• You take pride in providing excellent customer service and operational support
• You are dependable, detail-oriented, and team-focused
• Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience
• Minimum of 2 years of customer service experience
• Must be at least 18 years of age
• Valid driver’s license with an acceptable driving record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Requirements:

• Prior automotive industry experience preferred but not required

Who We Are:

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

Preferred Qualifications

• Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience
• Prior automotive industry experience preferred but not required

Responsibilities

• Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs
• Write and manage internal repair orders accurately and efficiently
• Coordinate with technicians and the parts department to help ensure the timely completion of repairs
• Communicate repair timelines, estimates, and status updates to management
• Monitor work in progress and follow up on delayed or additional repair needs
• Handle customer and manager inquiries regarding after-sales repair work and appointments
• Maintain strong communication and follow-up throughout the repair process
• Support department organization, workflow efficiency, and overall service operations
• Follow all company policies, procedures, and safety standards