Automotive Service Advisor
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Key skills for this role
About the Role
* Greet customers and offer excellent customer service from intake to release of their vehicles * Determine and diagnose car issues based on customer description and vehicle condition * Translate customer\-reported problems to actionable work orders for technicians to complete * Order necessary parts from suppliers and double\-check that they are delivered to technicians * Ensure that automotive work provided to customers meets company quality standards * Invoice and collect
Key Skills for This Role
Full Job Posting
Overview
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Job Type: Full-time
Pay: AED2,000.00 - AED3,000.00 per month
Education
- Diploma (Required)
Experience
- Automotive service advisor: 1 year (Required)
Language
- English (Required)
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