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Automotive Service Advisor

AAA Club Alliance
Columbus, USA
Full-time
Mid
Onsite
Discovered 6 days ago
Communication

Full Job Posting

What We Offer:

  • The starting base compensation for this position is $21.50/hr. Actual pay will be based on factors such as applicant experience and geographic location.
  • Additional earning potential through monthly performance bonuses, spiffs, and contests!
  • Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.
  • Career development opportunities supported by ongoing training and advancement paths within AAA.
  • Your Impact as an Automotive Service Advisor:
  • Greet customers, answer calls, and schedule appointments promptly and courteously.
  • Review recommended repairs and services with customers to ensure clarity and understanding.
  • Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
  • Distribute work to shop technicians and track progress to ensure timely, high-quality results.
  • Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
  • Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
  • Other duties as assigned.
  • What You’ll Bring:
  • High School Diploma or equivalent.
  • Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
  • Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
  • ASE Service Advisor Certification a plus, but not required.
  • Valid driver’s license.
  • Strong communication skills for collaborating with the team.
  • Authorized to work in the USA.
  • Ability to pass pre-employment screenings if offered a position (background check, drug screening).
  • Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information
  • ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
  • Job Category:
  • Car Care

Qualifications

  • High School Diploma or equivalent.
  • Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
  • Valid driver’s license.
  • Strong communication skills for collaborating with the team.
  • Authorized to work in the USA.
  • Ability to pass pre-employment screenings if offered a position (background check, drug screening).
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information
  • ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
  • Car Care

Preferred Qualifications

  • Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
  • ASE Service Advisor Certification a plus, but not required.

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