automotive service advisor
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Key skills for this role
About the Role
Assist customers with vehicle repairs, maintain service records, estimate costs, ensure customer satisfaction, and possess strong communication and problem-solving skills.
Key Skills for This Role
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Overview
- Assist drivers with requests for repair and for maintenance services to ensure that the vehicle is fixed right the first time.
- Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, and supporting promotional activities.
- Estimates cost and completion time/settles customer accounts.
- Communicate with customers about the status of work.
- Obtains the customer’s written approval of all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Delivers the right car in perfect condition every time.
- Conduct post service follow up to ensure customer satisfaction.
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