Automated Operations Engineer Access TX

Overview

What You Will Do

• Responsible for alarm monitoring and incident handling activities across telecom and IT environments
• Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures
• Assist in the execution of operational reporting, data analysis, and performance tracking activities
• Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools
• Coordinate with operational teams to ensure timely resolution of incidents and service requests
• Contribute to service assurance activities and ensure adherence to operational processes and procedures
• Assist in identifying opportunities for operational improvements and automation enhancements
• Support the preparation and maintenance of operational documentation, reports, and knowledge articles
• Participate in shift-based operations, ensuring service continuity and compliance with operational targets
• Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services practices
• Participate in training and continuous learning activities related to telecom operations, automation, and emerging technologies
• Support the implementation of AI-driven operational improvements and modern service management practices
• The skills you bring:
• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field
• Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts
• Previous experience in Managing Telecom Networks (minimum 2 years' experience) or IT Operations
• Strong analytical and problem-solving skills with a structured approach to troubleshooting
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions
• Good communication and collaboration skills with the ability to work in multicultural environments
• Willingness to learn and adapt to new technologies, tools, and operational processes
• Basic knowledge of scripting languages, databases, or automation tools is considered an advantage
• Good understanding of incident management, monitoring tools, or managed services concepts is a plus
• Ability to work in a shift-based operational environment and manage multiple priorities
• Self-motivated mindset with a strong desire to develop technical and operational expertise

What You Can Expect

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• Exposure to modern telecom operations and managed services environments
• Hands-on experience with automation, AI-driven operational improvements, and service assurance practices
• Opportunities to develop technical, operational, and analytical capabilities
• Structured learning and career development pathways within telecom operations and automation domains
• Career growth opportunities toward engineering, automation, operations, service management, or leadership roles
• An opportunity to be part of a dynamic team driving operational excellence and next-generation managed services capabilities
• **Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer. learn more.
• **Primary country and city:** Saudi Arabia (SA) \|\| Riyadh