AUTO SERVICE ADVISOR

Role overview

Key responsibilities

• Welcome customers, understand repair and maintenance needs, conduct initial inspections, and prepare job cards.
• Advise customers on repairs, maintenance, and recommended services; prepare and explain estimates and quotations.
• Obtain customer approval before repairs begin.
• Coordinate with technicians and the workshop manager to complete jobs on time.
• Update customers on repair progress and follow up on pending approvals and vehicle delivery.
• Maintain job cards, invoices, and customer records.
• Resolve customer complaints and service-related issues professionally.
• Meet monthly sales and service targets, maintain customer relationships, and encourage repeat business.

Requirements and qualifications

• 2–5 years of UAE experience as an Automotive Service Advisor in a car garage or service centre.
• Good knowledge of automotive repair, maintenance, vehicle servicing, spare parts, labor charges, and workshop operations.
• Ability to understand customer complaints and communicate technical issues clearly.
• Experience preparing job cards, quotations, and repair estimates.
• Excellent communication and customer-handling skills; good English communication skills.
• Arabic or Hindi is an advantage.
• Basic computer knowledge and experience with garage management software.
• Ability to work under pressure, meet service targets, and apply negotiation, coordination, and problem-solving skills.

Pay

• AED 3,500–5,500 per month.