Audiovisual & Technical Support Specialist
Key Skills for This Role
Full Job Posting
Audiovisual & Technical Support Specialist
Audiovisual & Technical
Support Specialist
Technology is a big part of how our students learn, how our
faculty teach, and how our College operates every day. As our
Audiovisual and Technical Support Specialist, you’ll be the person
helping make sure the technology in our classrooms and learning
spaces works the way it should.
This is a hands-on position for someone who enjoys solving
problems, working with technology, and helping people. You’ll
support a wide range of classroom and audiovisual technology,
including AV systems, VR systems, assistive technology, SMART-
enabled devices, classroom computers, and more. You’ll work
closely with the IT team to keep technology current, reliable, and
ready for the students, faculty, and staff who depend on it.
Key Responsibilities (include but are not limited to)
- Academic and Classroom Technology Support
- Manage and support classroom technologies including
- AV systems, VR systems, assistive technology (ADA),
- SMART enabled devices, and others.
- Coordinate with the endpoint administrator and the
- security administrator to roll out patches, software
- upgrades, hardware upgrades, etc. for classroom PCs.
- Manage the lifecycle of classroom technologies. Work
- with the Director and Assistant Director of IT on
- procurement, firmware updates, disposal, and
- documentation of all classroom hardware and software.
- Stay up to date on classroom technologies best-
- practices, trends, and vendors. Serve as the subject-
- matter expert and support administrative staff as
- needed.
- Maintain end-user documentation for AV equipment at
- all college locations. Provide AV support for college
- functions and events as required.
- Travel between Main Campus, the Kehoe Center, and
- the Crawford Success Center as needed to provide AV
- and classroom technology support.
- Helpdesk Support
- Provide Tier 2 helpdesk support for students, staff, and
- faculty on a range of topics.
- Staff the helpdesk area when normal helpdesk staff are
- unavailable, serving as the primary point of contact for
- Tier 1 and Tier 2 support requests.
- Provide support and training for staff and faculty on
- various systems as needed.
- %
- Operational Support & Continuous Improvement
- Assist with departmental technology projects,
- technology implementations, and cross-functional
- initiatives.
- Maintain accurate technical documentation, inventory
- records, and asset management information.
- Evaluate, test, and recommend improvements to
- classroom technologies, support processes, and the
- overall user experience.
- Participate in professional development to maintain
- current knowledge of emerging technologies and best
- practices.
- Perform other related duties as assigned.
What We’re Looking For
Education: Associate's degree in Information
Technology or a related field required; Bachelor's
degree preferred.
Experience: Previous experience providing technical
support, audiovisual support, or classroom technology
support preferred.
Why You’ll Love Working Here
At North Central State College, you won’t just have a job—you’ll
have a direct impact on students’ lives and futures. You’ll be part
of a collaborative IT team that helps keep classrooms, learning
spaces, and College operations running smoothly, while working
with technology that directly supports teaching and student
success. We offer a supportive environment, opportunities for
growth, and a generous benefits package that includes:
Competitive pay
Medical/Dental/Vision Insurance with low deductibles
and co-insurance
Employer retirement contributions: 14% (SERS) or
10.15% (ARP)
College-paid life & long-term disability insurance
Generous paid time off:
80 vacation hours to start
120 sick hours annually
16 personal hours per year
12 holidays + 2 College-paid days
Free tuition for employee, spouse, and dependents at
NCSC
Tuition reimbursement for continued education outside
the College
A chance to truly make a difference in students’ lives
Review of applications will begin 10/5/26 and continues until the
position is filled.
Posting Date: 9/21/26
Ready to Join Us?
Submit your resume and a letter of interest online at:
www.ncstatecollege.edu/jobs
About North Central State College
Public two-year college serving north-central Ohio students through career-focused education, degrees, certificates, and workforce training.
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