Attender

Role overview

Administrative duties

• Maintain patient records, files, and ward registers as directed by nursing staff.
• Update admission, discharge, and transfer information in hospital systems or registers.
• Answer calls and relay messages to nurses and doctors.
• Coordinate with laboratory, radiology, pharmacy, housekeeping, and transport departments.
• Prepare and maintain patient documentation, forms, and reports.
• File patient records properly and protect confidentiality.

Patient and ward support

• Direct patients and visitors and provide basic ward information.
• Assist nursing staff with non-clinical patient care tasks when required.
• Ensure patient comfort items and ward supplies are available.
• Maintain clean, organized nursing stations and ward areas.
• Monitor forms, stationery, and non-medical supplies; help receive and distribute supplies.
• Report maintenance or safety issues in the ward.

Communication and coordination

• Liaise among patients, families, and healthcare staff.
• Support nurses with patient-related administrative coordination.
• Communicate effectively with multidisciplinary teams.

Qualifications and experience

• High school diploma or equivalent is required.
• Healthcare assistance or ward clerk training is preferred.
• Basic computer knowledge, including MS Office or a Hospital Information System, is requested.
• Good communication skills in English are requested; Arabic is an advantage.
• One to two years of hospital or healthcare facility experience is preferred.
• Ward administration or patient support experience is an advantage.
• Organizational, interpersonal, and teamwork skills are requested.
• Understanding of patient confidentiality and hospital policies is requested.