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Atlassian Support Technician

Semtech
Pune, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
JiraConfluenceITSMActive DirectoryeazyBIScriptRunner

Full Job Posting

Responsibilities

  • Serve as first-line support for Jira and Confluence users via our ITSM ticketing system
  • Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour
  • Provision and maintain user accounts, groups, and directory synchronization with Active Directory
  • Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules
  • Build and tune reports in eazyBI in response to stakeholder requests
  • Author Jira automation rules and assist with ScriptRunner scripts under guidance
  • Maintain platform documentation, runbooks, and end-user knowledge base articles
  • Support plugin lifecycle activities: evaluations, upgrades, and license tracking
  • Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate
  • Escalate complex issues with clear reproduction steps and supporting context
  • Identify recurring pain points and propose configuration or process improvements

Required Skills

  • 1–2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)
  • Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes
  • Familiarity with Confluence space administration, page restrictions, and templates
  • Comfort writing and debugging Jira automation rules
  • Basic SQL for ad-hoc reporting and data validation
  • Linux command-line literacy: navigating filesystems, reading logs, running basic shell tasks
  • Strong written communication and a customer-service mindset
  • Methodical troubleshooting with attention to reproduction steps and root cause

Preferred Skills

  • Experience building reports in eazyBI or a comparable BI tool
  • Familiarity with ScriptRunner for Jira (Groovy scripts, listeners, scripted fields)
  • Python scripting for automation, log parsing, or REST API integrations
  • Familiarity with the Atlassian REST API
  • Exposure to AI tooling and large language models (e.g. Claude, ChatGPT) applied to productivity, documentation, or platform automation
  • ITIL 4 Foundation certification or equivalent service-management training
  • Experience in a regulated or enterprise environment with formal change management

What You’ll Learn

  • Enterprise-scale Atlassian Data Center administration
  • Plugin and integration architecture, vendor management, and security review processes
  • Change management, release planning, and structured maintenance windows
  • Working effectively across IT, security, and business unit stakeholders

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