Associate Security Engineer UAE National
Job requirements Responsibilities Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR etc.
Skills
About This Role
Overview
Job requirements
Responsibilities
- Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR etc.)
- Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.
- Document support cases, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with team members to escalate complex issues and learn from their expertise.
- Participate in knowledge base creation and maintenance for common issues and solutions.
- Stay updated on cybersecurity trends and product updates to enhance your technical knowledge.
Qualifications and Skills
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
- Basic understanding of network architecture, computer systems, and security protocols.
- Strong interest in cybersecurity and eagerness to learn about identity management and endpoint protection.
- Good communication skills and ability to work in a team-oriented environment.
- Exposure to or interest in technologies such as:
- o Firewalls (Palo Alto, Fortinet, Cisco)
- o Microsoft PKI (Public Key Infrastructure)
- o Email Security (Proofpoint)
- o DLP Solutions (Proofpoint and Forecpoint)
- o nCipher HSM (Hardware Security Module)
- o Tripwire Enterprise
- o Broadcom Symantec SEP, EDR, CAS
- o Broadcom IGA (CA Identity Manager Suite)
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