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Associate Representative - Customer Service

Wesco
The Pas, CAN
Full-time
Junior · 1+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities:

  • Deliver exceptional customer service by assisting customers with orders, product inquiries, pricing, returns, and issue resolution.
  • Process customer orders, invoices, credits, and returns accurately and efficiently.
  • Build and maintain strong customer relationships by identifying needs and recommending appropriate products and solutions.
  • Receive, inspect, and put away inbound inventory while maintaining accurate records and warehouse organization.
  • Pick, pack, label, and prepare orders for shipment to ensure timely and accurate delivery.
  • Load and unload shipments safely and assist with inventory movement throughout the warehouse.
  • Operate warehouse equipment, including forklifts and pallet jacks, in accordance with safety standards and training requirements.
  • Support inventory control activities, including stock replenishment, cycle counts, wire cutting/spooling, and material returns.
  • Maintain a safe, clean, and organized work environment while adhering to all company safety policies and procedures.
  • Collaborate with sales, customer service, and warehouse teams to ensure efficient operations and a positive customer experience.

Qualifications:

  • High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
  • 0-2 years of relevant experience
  • 1 year of sales experience preferred
  • Direct Sales (B2B) experience preferred
  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
  • Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to build working relationships with other functional areas to best support mutual objectives
  • Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
  • Ability to research and resolve customer issues
  • Strong written and verbal communication skills
  • Basic computer skills
  • Ability to effectively prioritize and execute tasks
  • Ability to build and maintain long-term relationships with customers
  • #LI-NS1

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