Associate Quality Assurance Analyst

First Orion is seeking an experienced Quality Assurance Analyst to help ensure our software meets high standards of quality, reliability, and usability. This role is well‐suited for someone who takes pride in their work, cares about product quality, and can manage testing responsibilities independently in a fast‐paced environment. In this role, you’ll support multiple projects and work closely with engineers and product partners to make sure quality is considered throughout development—not just at the end. Depending on the project, your testing work may involve UI, APIs, backend systems, and/or data flows. Not every project includes all areas. What you’ll be doing:

• Perform quality assurance testing for assigned projects.
• Design and execute manual test cases based on requirements and expected behavior.
• Test software features across applicable areas, which may include:
• User interfaces (UI)
• APIs and middleware
• Backend services
• Data integrations and flows
• Look for gaps, edge cases, and potential issues early in the process.
• Perform functional, integration, regression, user acceptance, and negative testing as needed.
• Validate results using tools such as API clients, logs, and SQL queries.
• Clearly document defects with steps to reproduce and expected results.
• Work closely with engineering teams to verify fixes and confirm readiness.
• Take ownership of your testing work and follow tasks through to completion.
• Actively support product quality by asking relevant questions and flagging concerns before release. What you’ll need:
• 1–3 years of professional software quality assurance experience.
• Experience testing web applications, services, or data‐driven systems.
• Hands‐on experience with API testing tools (e.g., Postman or similar).
• Working knowledge of SQL for basic data validation.
• Familiarity with the software development lifecycle and defect tracking.
• Strong attention to detail and a mindset focused on delivering quality software.
• Ability to manage your own work, meet deadlines, and adapt as projects evolve.
• Clear written and verbal communication skills. Bonus Points:
• Experience with test management tools such as TestRail or Xray.
• Exposure to test automation tools or frameworks.
• Experience testing integrations or distributed systems.
• Working knowledge of test‐driven development (TDD) concepts.
• Familiarity with CI/CD pipelines Company Benefits: Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you! Learn More About First Orion: First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers. First Orion has been voted a Great Place to Work with top rankings in every category. Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video. First Orion Culture Cornerstones are at the core of everything we do here. Disclosure: First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business. This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.