Associate Product Manager
Role Overview
Associate Product Manager serving as Rezdy’s North American presence during hours when its Sydney- and Melbourne-based product and development teams are offline.
The role emphasizes operational rigor, real-time problem-solving, and close partnership with a senior product manager rather than independent roadmap ownership.
Work is aligned with Pacific time.
Key Skills for This Role
Full Job Posting
Role overview
Associate Product Manager serving as Rezdy’s North American presence during hours when its Sydney- and Melbourne-based product and development teams are offline.
The role emphasizes operational rigor, real-time problem-solving, and close partnership with a senior product manager rather than independent roadmap ownership.
Work is aligned with Pacific time.
What you’ll do
- Connect North American support and account management teams with the Australia-based product and development teams, surfacing decisions and blockers in real time.
- Act as a North American distribution conduit for commercial leads, partners such as Viator and GYG, and distribution resellers.
- Triage incidents during North American hours using the severity framework, escalating decisions outside scope and providing live updates.
- Capture and track account-manager-flagged churn risks with their impact and urgency for sprint planning.
- Answer questions about Booking Manager and Distribution status using the senior product manager’s roadmap and known-issues context.
- Support existing release communications and post-release follow-up during North American hours.
- Relay North American context to engineering using working knowledge of the data architecture; do not own technical trade-off decisions.
- Use AI tools for research, troubleshooting, and daily tasks without substituting them for judgment.
What you’ll bring
- At least 2 years of product management, product operations, or closely related operational or customer-facing experience; B2B SaaS experience is ideal.
- Comfort executing within another product manager’s priorities and roadmap while bringing judgment to delivery.
- Experience with incident or issue management processes and clear communication under time pressure.
- Comfort with legacy technology systems and translating constraints for engineering and commercial audiences.
- Strong written communication tailored to support, account management, and engineering audiences.
- Comfort with process-driven environments and Jira, Slack, or equivalent tools.
- Ability to learn domain concepts across booking flows and distribution connectivity without needing expertise in both immediately.
Nice to have
- Travel, tours, or activities booking software experience is a plus.
- Familiarity with multi-brand or multi-product portfolios is a plus.
- Prior support, account management, or customer-facing product experience is a plus.
Salary
- Salary range is CAD $70,000–$95,000, commensurate with experience, skill set, and qualifications.
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