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Associate ProAssure Systems Specialist

Stryker
Concord, USA
Full-time
Senior · 6+ years experience
Onsite
USD 77700-148900 / year
Discovered 6 days ago

Full Job Posting

What you will do:

  • Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
  • Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
  • Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
  • Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
  • Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
  • Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
  • Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
  • Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
  • What you need:
  • Required:
  • Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
  • Minimum 2 years clinical or healthcare IT (HIT) experience required
  • Must be a US Citizen
  • Preferred:
  • Prior experience supporting clinical end users through rounding and training
  • Experience with clinical workflow analysis and design
  • Proficient with Microsoft Office Suite
  • United States of America Pay Ranges:
  • USN: $77,700 - $129,500 USD Annual
  • US5: $81,600 - $136,000 USD Annual
  • US10: $85,500 - $142,500 USD Annual
  • US15: $89,400 - $148,900 USD Annual
  • US20: $93,200 - $155,400 USD Annual
  • US30: $101,000 - $168,400 USD Annual
  • View the U.S. work location and transparency guide to find the pay range for your location.

Qualifications

  • Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
  • Experience with clinical workflow analysis and design

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