Associate Principal Technical Support Engineer-

WHAT YOU WILL BE DOING

WHAT YOU BRING

• 10+ years Experience in a Software Support role.
• Strong understanding of Cloud offerings - AWS or Azure preferred
• Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
• Kubernetes, Applications, APIs)
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
• Identity and Access Management domain knowledge is a preference
• Hands-on implementation/maintenance experience of the IGA platform is a preference
• IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
• Bachelor’s degree or an equivalent experience
• 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
• Experience in one of the public cloud platforms – AWS or Azure
• Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
• Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
• Understanding of SLAs and the importance of being within SLAs
• Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
• Security & Compliance This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training. Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

• 10+ years Experience in a Software Support role.
• Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
• Kubernetes, Applications, APIs)
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
• Identity and Access Management domain knowledge is a preference
• Hands-on implementation/maintenance experience of the IGA platform is a preference
• IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
• Bachelor’s degree or an equivalent experience
• 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
• Experience in one of the public cloud platforms – AWS or Azure
• Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
• Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
• Understanding of SLAs and the importance of being within SLAs
• Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
• Security & Compliance
• This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.
• Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Preferred Qualifications

• Strong understanding of Cloud offerings - AWS or Azure preferred