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Associate Manager - Complaints & Grievances
MetLife
Remote, USA
Full-time
Senior · 10+ years experience
Remote
USD 78000-104000 yearly / year
Discovered 1 months ago
Full Job Posting
Description and Requirements
- On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
Description and Requirements
- The Associate Manager for the Complaints & Grievance Team is responsible for day-to-day oversite of a team of Complaint & Litigation Specialists, building and managing effective
- partnerships with internal customers and fostering an environment that supports effective teamwork and cooperation. In this position, the ideal candidate will possess strong inventory management skills and be accountable for partnering with various teams and organizations to ensure accurate and timely resolution of complaints and grievances.
Description and Requirements
- Lead a team of Complaint & Litigation Specialists responsible for logging, reviewing and researching, complaints and grievances for a particular product.
- Support the team infrastructure, workflow, and culture that fosters accurate complaint responses to bring cases to closure timely.
- Monitor individual performance and provide coaching to improve results
- Manages inventory for a team of Complaint & Litigation Specialists to operate timely, effectively and efficiently.
- Develop effective partnerships with internal & external customers, fostering an environment that supports effective teamwork and cross-functional cooperation.
Description and Requirements
- Knowledge of Dental DHMO/Safeguard claim processes & applications preferred
- Familiarity with compliance & regulatory requirements
- Strong inventory management skills
- Effective communication skills to enable strong partnerships with key stakeholders across various products.
Description and Requirements
- Suggested 10+ years of experience in group claims, preferred.
- Self-managed and motivated with the ability to encourage others.
- Critical thinking skills to track & trend metrics, opportunities, and successes
- Excellent communication skills to drive team member performance and present to leaders as needed
- Proficient use of inventory management software, including MS Excel, Sharepoint, and PowerPoint.
Description and Requirements
- The expected salary range for this position is $78,000 - $104,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
- Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
- As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
- Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
About MetLife
Insurance46000 employeesFounded 1868
Global provider of insurance, annuities, and employee benefits.
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