Associate II, Securities Operations

Position Overview

What You Will Be Doing

• Verify and input customer requests to ensure information is correct and complete, then take appropriate action.
• Perform quality control activities to ensure required standards are met.
• Prepare template emails or written correspondence for customers when appropriate.
• Follow policies, procedures, and operational metrics to achieve productivity and quality standards.
• Follow fund and company policies and regulatory controls or requirements.
• Identify improvement opportunities that streamline processes and improve efficiency, productivity, or service.
• Guide and mentor peers on less complex processes.
• Provide customer service that builds high levels of customer satisfaction.
• Use phone, verbal, written communication, and active listening when supporting customers.

What You Bring

• Have excellent communication and interpersonal skills.
• Have 1 to 3 years of experience in an international calling process.
• Be willing to work night shifts five days per week.
• Have excellent customer service knowledge; a global mindset is desirable.
• Be able to work independently and in a team environment.
• Demonstrate customer focus and adaptability to different personality types.
• Demonstrate effective people skills and sensitivity when dealing with others.

Work Arrangement

• The posting states that work is temporarily from home.
• The posting also states that employees should be flexible to work in an office environment after operations begin in the office.

What FIS Offers

• The role offers responsibility and a broad range of opportunities.
• FIS provides professional education and personal development possibilities.
• The posting mentions competitive salary and benefits.
• Career development tools, resources, and opportunities are available.