Associate General Manager_E-Commerce_Omni Channel Concept.Home Centre.UAE_JAFZA_Home Centre

Key Responsibilities

• E-Commerce Business Management
• Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
• Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
• Lead periodic business reviews and provide clear, actionable insights to senior leadership.
• Strategic Initiatives & Transformation
• Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
• Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
• Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
• Fulfilment & Customer Experience
• Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
• Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
• Support implementation of scalable fulfilment and operational solutions.
• Analytics & Performance Management
• Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
• Translate business insights into actions that improve growth, profitability, and operational efficiency.
• Stakeholder Management
• Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
• Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.