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Manager - Area Retail

Fitness First
UAE
Full-time
Manager
Onsite
Discovered 2 days ago
Communication

Full Job Posting

Qualifications

  • Skills and Capabilities
  • Good Knowledge of retail processes and retail industry
  • Good Knowledge of Merchandising, Stock Management and Inventory processes
  • Result orientation
  • Teamwork & collaboration
  • Communication skills
  • Planning and organising skills
  • Leadership skills
  • Analytical skills
  • Attention to detail

Responsibilities

  • DO — Key Responsibilities 1.
  • Sales and Commercial Performance of the Area
  • Maximize sales and profitability of the area
  • Formulate and implement store strategies and procedures
  • Coach Store Managers to use commercial information effectively
  • Control costs within budgetary guidelines
  • Promote awareness of local trading patterns, the trading environment and competitor activity
  • Identify internal and external commercial opportunities
  • Maximize productivity in stores through effective deployment of resources
  • Increase market share in the area and study competition regularly
  • Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
  • Look at prospective sites and evaluate new sites
  • 2.
  • Operational Standards and Management
  • Execute new store openings and re-fits.
  • Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
  • Ensure maintainence and regular review of store operational and corporate standards leading to standardization of systems
  • Monitor inventory management systems within the area (stock availabililty,order management, back store management, stock consolidation and transfer)
  • Ensure ontime stock count and effective stock management (right product is available at the right time in all stores)
  • Monitor staffing levels in stores within the area to ensure resources are effectively deployed
  • Monitor store administration through periodical store visits and retail meetings to maximize operational efficiency within the area
  • Ensure all the stores are in compliance with all employment and state laws, health and safety standards
  • Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
  • Maintain best retail standards in all showrooms as per market positioning of the brand
  • Initiate timely action on slow moving and non moving products
  • Furnish regular product feedback to the senior management and the buying department.
  • Supervise the visual merchandising function to ensure that they support the brand and intended theme.
  • Execute and monitor stores for events like sale, promotions etc.
  • 3.
  • People Management
  • Support induction of new recruits through buddy system
  • Manage, develop and motivate staff to increase sales and improve efficiency
  • Ensure right mix of staffing across all showrooms
  • Train/Assist Store Managers in conducting staff welfare activities
  • Ensure that all new recruits understand their job and settle down well within the company
  • Assist Store Managers in grievance handling and disciplinary actions
  • Ensure skill development of showroom staffs through Job rotation and Learning & Development
  • Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
  • Set KRA's for direct reports and conduct performance appraisal
  • Oversee staff deployment and drive motivation levels of the direct reportees
  • Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
  • Ensure effective resource planning and succession planning
  • 4.
  • Customer Focus
  • Implements a high standard of customer focus within the store in the area through effective coaching
  • Regularly assesses customer service standards within store
  • Ensure that customer satisfaction is maintained at the highest level in all stores
  • Assess mystery shopping feedback and prepare action plan for improvement
  • Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

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