Associate Director - Salesforce
Role Overview
Lead end-to-end service delivery, governance, and operational excellence for the Fluence Salesforce ecosystem, including CPQ, Sales Cloud, Service Cloud, and CRM operations.
Serve as the primary stakeholder contact, supporting platform stability, business value, SLA compliance, and continuous improvement.
Key Skills for This Role
Full Job Posting
Role overview
Lead end-to-end service delivery, governance, and operational excellence for the Fluence Salesforce ecosystem, including CPQ, Sales Cloud, Service Cloud, and CRM operations.
Serve as the primary stakeholder contact, supporting platform stability, business value, SLA compliance, and continuous improvement.
Experience and platform expertise
- 10+ years of IT experience, with at least 5+ years in Salesforce Service Delivery, Application Management, or Account Leadership.
- 5+ years leading enterprise Salesforce engagements and managed services programs.
- Hands-on Salesforce knowledge, including Sales Cloud, Service Cloud, Salesforce CPQ, Experience Cloud, and related products.
- Experience managing support, enhancements, releases, and platform governance.
- Knowledge of Salesforce architecture, integrations, security, and data management; expertise in SLA/KPI, incident, problem, change, and release management.
- Experience leading global delivery teams and working with business stakeholders, executive leaders, product owners, and technical teams.
- Strong Agile and Salesforce release management knowledge; excellent communication, presentation, stakeholder management, and executive reporting skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Delivery and leadership responsibilities
- Own managed services delivery, SLA/KPI performance, governance, and customer expectations; lead production support, enhancements, releases, deployments, and upgrades.
- Act as the primary escalation point and oversee incident, problem, change, and release processes.
- Translate stakeholder requirements into roadmaps, lead governance and service reviews, and coordinate cross-functional Salesforce teams.
- Track service metrics, customer satisfaction, backlog health, and delivery KPIs; drive platform optimization, automation, adoption, and efficiency.
- Identify risks and mitigation plans; support resource planning, team development, succession planning, and capability building.
- Prepare executive dashboards and reports, and align Salesforce platform strategy with business objectives.
Preferred qualifications
- Salesforce Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, or CPQ Specialist certifications are preferred.
- ITIL Foundation or Advanced certification is preferred.
- Experience with large-scale global Salesforce environments, Energy, Utilities, Renewable Energy, Manufacturing, or Industrial domains, and implementation, AMS, or transformation programs is preferred.
About Riveron
Riveron partners with organizations to solve finance challenges and describes its culture as collaborative, client-centric, and focused on growth and meaningful outcomes.
Benefits
- Full-time roles are eligible for medical, dental, and vision insurance, 401(k) with company match, and paid time off; the posting notes contract roles are not eligible.
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