Associate Director, Program Operations

About the Role

Central Program Operations

• Lead planning and execution of national Post-Accelerator programs, including mentor programs, Career Communities, events, job opportunities, and talent referrals.
• Implement Post-Accelerator strategies nationwide and coordinate regional and national contributors to program execution.
• Manage program metrics tracking and analyze weekly data to identify progress, strengths, and improvement opportunities.

Cross-Functional Projects

• Contribute to cross-functional projects and build operational systems that support scale and ongoing program execution.
• Develop and improve standard operating procedures for case management, mentor and mentee matching, attendance management, and event management.
• Design and send targeted communications aligned with Post-Accelerator communication strategies.

Onboarding and Knowledge Management

• Onboard teammates with significant Post-Accelerator responsibilities to relevant strategies and initiatives.
• Design and deliver internal training sessions to support smooth Post-Accelerator execution.
• Maintain program documentation, central resources, and the Post-Accelerator section of Braven’s internal wiki.

People Management

• Manage one to two part-time student interns by setting expectations, providing support and feedback, and helping them complete their work.

Minimum Requirements

• Bachelor’s degree or equivalent experience.
• At least 4 years of experience in program, project, or operations management, ideally in education, nonprofit, or a similar mission-driven environment.
• Experience designing and implementing scalable operational systems.
• Excellent organization, prioritization, and project management skills.
• Strong collaboration and communication abilities, with comfort working cross-functionally.

Preferred Qualifications

• Experience leading complex operational or programmatic initiatives across multiple sites or stakeholder groups.
• Experience designing and delivering training across distributed teams.
• Ability to analyze, optimize, and scale systems while maintaining program fidelity and quality.
• Background in stakeholder management, academic operations, or event logistics.
• Familiarity with CRM, project management, or workflow systems such as Salesforce, Jira, Airtable, or similar platforms.

Work Demands and Location

• The role is hybrid, with in-person work in Chicago, New York City, or Newark at least three days per week.
• The standard schedule includes office work Tuesday through Thursday and remote work Monday and Friday.
• The role includes occasional evening or weekend program support six to eight times per year and limited travel of no more than three to four weeks per year.

Compensation and Benefits

• The hiring range is $62,700–$67,300 in Chicago and $69,000–$74,100 in New York City or Newark.
• The position is full-time, regular, exempt, benefits-eligible, and based on a 50-hour work week.
• Benefits include paid time off, family-building support, a 401(k) match, health insurance coverage, paid parental leave, and a paid sabbatical after four years.

Additional Requirements

• Candidates must be authorized to work in the United States; Braven does not offer employment visa sponsorship.