Associate Director, Program Operations

Role Overview

Central Program Operations

• Lead national Post-Accelerator programs such as Professional Mentor, Career Communities, Ready to Launch Bootcamps, Job Opportunity, and Talent Referral initiatives.
• Design and lead processes for recruitment, communications, onboarding, attendance tracking, surveys, and event operations.
• Implement Post-Accelerator strategies nationwide and coordinate regional and national contributors.
• Manage program metrics and analyze weekly data to identify strengths and improvement opportunities.

Projects and Systems

• Contribute to cross-functional projects and build operational systems that support scale and business-as-usual work.
• Develop and improve standard operating procedures for case management, mentor matching, attendance management, and event management.
• Design targeted communications aligned with Post-Accelerator strategies and support program launches and execution.

Training and Team Support

• Onboard teammates with Post-Accelerator responsibilities and deliver internal training for smooth execution.
• Maintain documentation, central resources, and the Post-Accelerator section of Braven's internal wiki.
• Manage, onboard, and provide support and feedback to 1-2 part-time student interns.
• Support ad hoc projects and regional needs, including occasional evening or weekend programs.

Minimum Requirements

• Bachelor's degree or equivalent experience.
• At least 4 years of program, project, or operations management experience.
• Experience designing and implementing scalable operational systems.
• Excellent organization, prioritization, and project management skills.
• Strong collaboration and communication abilities in cross-functional environments.

Preferred Qualifications

• Experience leading complex initiatives across multiple sites or stakeholder groups.
• Experience designing and delivering training across distributed teams.
• Ability to analyze, optimize, and scale systems while maintaining program quality and fidelity.
• Background in stakeholder management, academic operations, or event logistics.
• Familiarity with Salesforce, Jira, Airtable, or similar CRM, project management, or workflow systems.

Workplace and Schedule

• The role is hybrid and requires working in person at least 3 days per week in Chicago, New York City, or Newark.
• The position includes occasional evening or weekend program support, approximately 6-8 times per year.
• Travel is limited to no more than 3-4 weeks per year.

Compensation

• The annual hiring range is $62,700-$67,300 in Chicago and $69,000-$74,100 in New York City or Newark.
• The compensation is based on a 50-hour work week for a full-time, regular, exempt, benefits-eligible position.

About Braven