Associate Director, Program Management

Duties and Responsibilities:

• Communication
• Drive difficult or complex project discussions with client and teams, facilitate resolution
• Can speak to technical solutions, usability, and data integration fulfillment
• Skilled at influencing and persuading internal teams and external clients
• Project Management
• 9-10 yrs experience
• Proficient and innovative problem-solver
• Collaborative business partner to team capability leads
• Seeks to optimize team services and internal resources
• Identifies potential improvements and efficiencies, ensuring teams use flexible project planning designed to support the strategic, creative, and executional process
• Collaborates on key operational tools and process development/implementation
• Responsible for the quality and consistency of work across brands
• Financial
• Partners with account and finance leads to ensure accurate, complete, reliable brand forecasting, pressure-testing against known variables and trends
• Responsible for financial health of book of business, including monitoring run rate, and collaborates with resourcing/department leads to ensure the team is staffed to hit forecast
• Evaluates and acts on utilization trends for direct reports
• QCs brand SOWs before sending to finance for review; ensures a) assumptions are reasonable and all assumed costs are included/excluded; b) appropriate staffing allocations by department
• Training/Tool Set
• Mastery of Ziflow, Workamajig; MS Office Suite (advanced-level Excel)
• Collaboration in assessment of department tools, best practice guidance, SOP development
• Client Management/Interaction
• Subject matter expert in client interactions (strategic, complex, or rare project types)
• Teamwork
• Collaborates with PM department lead on agency initiatives
• Collaborates with interagency resource managers
• Partners with creative and account leads to ensure success and financial health of brands
• Collaborates with PM department lead to assess, align, and optimize processes within agency
• Leadership
• Provides mentorship, training, and skill development to direct reports
• Collaborates on content and delivery for PM meetings
• Shares knowledge and provides learning opportunities across brands
• Collaborates with PM department lead on departmental career development
• Conducts biannual reviews and goal road-mapping; mentors direct reports through the process
• Fosters good team culture, reinforcing and encouraging tenets of the agency
• Business Development
• Participates in new business pitches, whether creating content or developing budgets or timelines
• Attends Q&A sessions with potential new clients
• Channel Expertise
• Mentor for multichannel best practice development
• Mentor for requirements assessment, co-creation
• Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.