Associate Director Community Management

Overview

Community & Owners Association Management

• Lead the establishment, transition, and ongoing management of Owners Associations across residential and mixed-use developments.
• Ensure compliance with all applicable Owners Association regulations, governance frameworks, and community management standards.
• Develop and implement community management strategies that enhance resident satisfaction and asset value.
• Oversee the preparation and administration of OA meetings, board meetings, annual general assemblies, and related governance requirements.
• Support OA board members with operational, financial, and strategic decision-making.

Stakeholder Engagement

• Build and maintain strong relationships with homeowners, residents, investors, OA board members, and key stakeholders.
• Manage escalated resident concerns and ensure timely resolution of community-related issues.
• Drive resident engagement initiatives, community events, and communication programs to foster a positive community environment.
• Act as the primary escalation point for community-related matters.

Operations & Service Delivery

• Oversee community operations, facilities management performance, security, landscaping, housekeeping, and other service providers.
• Monitor service levels and ensure contractual obligations and KPIs are consistently achieved.
• Conduct regular site inspections and audits to maintain community standards and identify improvement opportunities.
• Ensure all communities operate in accordance with health, safety, and environmental standards.

Financial Management

• Oversee annual community budgets, service charge planning, reserve fund forecasting, and financial performance.
• Review and monitor expenditures to ensure cost efficiency and financial sustainability.
• Collaborate with finance teams on budgeting, reporting, audits, and service charge collection strategies.
• Present financial reports and recommendations to OA boards and senior management.

Regulatory Compliance & Governance

• Ensure full compliance with local regulatory requirements and governing authorities.
• Maintain accurate records, governance documentation, and statutory filings.
• Monitor changes in legislation and industry best practices, ensuring communities remain compliant.
• Support dispute resolution and risk management processes where required.

Team Leadership

• Lead, mentor, and develop Community Managers and associated teams.
• Establish performance objectives and ensure high levels of accountability and service excellence.
• Promote a customer-centric culture focused on resident experience and operational excellence.
• ***Competencies***
• 10 years of experience in Community Management, Property Management, Owners Association Management, or Residential Asset Management.
• Minimum 5 years in a leadership role managing large-scale residential or mixed-use communities.
• Strong experience working with Owners Associations, homeowners' boards, and regulatory authorities.
• Experience within luxury residential developments or master-planned communities is highly desirable.