Associate Director - Community Handover and Defect Liability Period (DLP) - Dubai Holding Real Estate

• Lead the end-to-end community handover process, ensuring all assets, documentation, and systems are transferred in accordance with approved standards and timelines.

• Oversee quality assurance, inspections, snagging, and de-snagging activities to ensure communities are delivered to the required quality standards.

• Drive collaboration with Project Delivery teams, contractors, consultants, and Community Management stakeholders to ensure seamless asset handover.

• Manage Defects Liability Period (DLP) activities, ensuring defects are identified, tracked, and resolved within agreed service levels.

• Lead the resolution of complex, disputed, or overdue defects and escalate issues where required to safeguard community asset quality and customer satisfaction.

• Monitor defect rectification budgets, contractor obligations, and associated costs to ensure effective financial control and contractual compliance.

• Establish and maintain governance processes, risk registers, reporting frameworks, and performance metrics related to handover, QA, and DLP activities.

• Drive continuous improvement initiatives, including process automation and the implementation of digital tools for inspections, defect management, and reporting.

• Ensure lessons learned from completed projects are captured and shared with development and design teams to improve future community delivery outcomes.

• Provide leadership, coaching, and strategic direction to teams while promoting operational excellence, customer service, and stakeholder engagement.

About you:

• Bachelor’s degree in Engineering, Architecture, Facilities Management, Construction Management, or a related discipline.

• A relevant certification in Project Management, Asset Management, or Community Management is preferred.

• Minimum 8 to 10 years of progressive experience in community management, property development, facilities management, or asset handover within large-scale residential or mixed-use developments.

• Proven experience overseeing handover, Defects Liability Period, and Quality Assurance activities.

• Experience in contract administration, SLA governance, construction handover, and post-handover defect management.

• Strong track record of delivering high-quality customer experiences during asset delivery and post-handover stages.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.

Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.

We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.

We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.