Director - Source to Pay Excellence

Dubai Holding Real Estate

Dubai Holding Entertainment

Dubai Holding Community Management

Dubai Holding Land Estates

Dubai Holding Hospitality

Dubai Holding Investments

Dubai Holding Asset Management

Own the Source-to-Pay excellence agenda, ensuring transformation priorities are aligned with business needs and Group Services’ strategic objectives.

Assess operating models, process performance, governance, system utilisation and customer pain points to identify material improvement opportunities.

Develop practical transformation roadmaps, business cases and implementation plans that improve service quality, cycle time, compliance, user experience and value delivery.

Act as the senior figurehead for S2P transformation, providing direction, challenge and escalation support across complex cross-functional initiatives.

Lead the prioritisation of opportunities using Voice of the Customer input, operational data, service metrics, risk indicators and strategic value potential.

Manage approvals for key transformation documentation, including business requirements, design decisions, delivery milestones, stakeholder sign-offs and change-readiness outputs.

Partner with DHIT and technology suppliers to ensure Oracle Fusion optimisation, system enhancements and digital-enablement initiatives are business-led, effectively governed and focused on adoption.

Build trusted relationships with senior stakeholders across Group Services, Dubai Holding verticals, Procurement, Finance, Legal, Risk, Compliance and IT.

Work with Change and Communications teams to support transformation initiatives through clear engagement, training, adoption and transition plans.

Define measurable success criteria and benefits-tracking arrangements for major S2P initiatives.

Lead, coach and develop the S2P Excellence team, establishing clear priorities, delivery standards and ways of working for a high-performing transformation capability.

A degree, ideally in Business, Supply Chain, Procurement, Finance, Engineering, Technology or a related discipline.

At least 10 years of experience in Procurement, Source-to-Pay, Finance operations, shared services or enterprise transformation, including significant exposure to complex multi-business environments.

A proven track record of leading end-to-end process transformation, from opportunity identification and business-case development through to delivery, adoption and benefits realisation.

Strong knowledge of S2P technologies, ERP-enabled process design and Oracle Fusion Cloud capabilities, with the ability to work effectively with IT and implementation partners.

Experience engaging senior stakeholders, managing governance forums, resolving cross-functional issues and influencing decisions without relying solely on formal authority.

Experience building or leading small expert teams and developing capability in transformation, process excellence or service improvement.

Deep knowledge of Source-to-Pay process design, controls, policy alignment, service management and continuous improvement.

The ability to convert data, Voice of the Customer feedback and operational pain points into prioritised transformation opportunities supported by clear value cases.

Strong business-analysis capabilities, including process mapping, requirements definition, KPI design, benefits tracking and transformation reporting.

Commercial awareness and an understanding of how procurement transformation contributes to efficiency, governance, service quality and enterprise value.

Executive presence and the credibility and confidence to engage, challenge and influence senior stakeholders.

A structured, pragmatic and delivery-oriented approach, with the ability to simplify complex issues and translate analysis into action.

Strong judgement, resilience and a collaborative leadership style, with the ability to operate effectively in ambiguous environments.

A commitment to building capability, raising standards and creating a service culture focused on outcomes and continuous improvement.