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Associate Customer Account Specialist
Advita Ortho
Gainesville, USA
Full-time
Entry
Onsite
Discovered 1 months ago
Full Job Posting
Key Responsibilities
- Learns to partner with independent agencies located within a predetermined geographical area focusing on the intersection between ongoing operations, account/support issues while concentrating on the timely closure of any size of service request.
- Learns to optimize fill rate for assigned accounts.
- Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations
- Learns to advocate on behalf of your customers across Advita leveraging management as appropriate to highlight and resolve issues.
- Learns to identify and highlight pricing discrepancies working with the Pricing Administrator and your customers to resolve.
- Learns to investigate invoice discrepancies prior to executing credits/rebills in accordance with departmental policies, procedures and other regulations.
- Refer complaints of product failure and facilitate efficient recovery of this product to the Regulatory Department for investigation as necessary.
- Provide superior customer service to all internal and external customers.
- Know and apply the Quality System and any appropriate Federal and International standards.
- Assist and support other employees, teams, and sales personnel as necessary
Skills, Knowledge and Experience
- Associate's Degree from an accredited institution required; Bachelor's Degree preferred.
- Relevant experience can offset required education
- 2 years Experience in customer service experience or related field required.
- Experience in the health care industry preferred.
- Excellent organization, interpersonal and communication skills.
- Attention to detail and accuracy.
- Ability to handle several projects simultaneously.
- Advanced computer skills with an emphasis in word and excel.
- Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.
- Demonstrated ability to learn new tools and systems
About Advita Ortho
Medical Device Manufacturing367 employeesFounded 2025
Private orthopedic medical device manufacturer serving surgeons and patients with implants and data-powered surgical technologies.
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